Services and Policies
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Pricing
We do not price our work by STITCH COUNT. We believe that stitch count pricing is an antiquated way of pricing. We price by the level of complexity of a design. Complexity translates into the amount of detail and the amount of lettering that needs to be punched in a design. On average, we have found that we are about 40% less than our competition with our level of experience and training. We do offer "level-pricing" for high volume. Fax/E-mail or send us your designs to quote, you will be pleasantly surprised by the low price.
Turnaround Time
Our standard service is 72 hours (3 working days- Mon thru Fri - excluding holidays)
Rush Service - We offer 24 and 48 hour turnaround times. Call for current pricing on this service.
Jacket Back & Full Front embroidery - by quote only.
Artwork
Please remember to provide the best artwork possible. Your design will only be as good as the artwork that you provide. You can fax us artwork to our 24-hour fax line, e-mail files, use our on-line quote form, or ship.
GRAPHIC FILES We prefer to work with VECTOR images, .AI, .EPS or .PSD. Other files can be sent in the following formats: .BMP, .GIF, .JPG, or .TIFF. We can read other files as well - just ask us. We prefer not to use Word Documents or .pdf files as artwork.
We will suggest necessary changes to artwork (if needed) when we quote on your artwork. Suggested changes usually include copy that is too small to be legible and excessive detail that will not work in embroidery. If you insist that a design is punched in manner that is inconsistent with our suggestions and the design does not work, you will be charged for the edit or re-punch of the design.
Machine Formats
Digitizing is available for most commercial and home formats
Commercial Formats including Barudan, Brother, Happy, Melco, Tajima, Toyota and ZSK
Home Formats including .HUS, PES, .PCM, .PCS and .SEW
Editing
Why repunch? We will look at your problem designs (FREE of charge) and see if we can edit them without costly repunching.
Design errors not reported within 5 working days of receipt of design will be subject to editing fees.
Conversions
We can convert most commercial and home embroidery formats. We do not convert paper tapes.
Delivery
Designs can be e-mailed to your e-mail address at no charge or for an additional charge, we will send by way of Priority Mail or Red-Label UPS (overnight)
Guarantee
Designs are digitized according to artwork received and design consultation suggestions.
We guarantee that our work will be technically correct. If your design does not sew correctly or we have made omission errors, we will correct the problem immediately.
Any changes to the submitted artwork after the design is punched will be subject to an edit or re-punch fee.
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Our payment terms are VISA/MASTERCARD, prepayment or NET 10 days. (with prior approved credit).
